Get in Touch With Us
Got a question about something you've read on this site, spotted an error, or want to suggest a brand we should be looking at? This page covers how to reach our editorial team and what you can expect once you do.
How to Reach Our Team
Email is the best way to contact us. We read every message that comes in and try to respond within two working days. You can write to us at [email protected]
A quick note on what your message is about helps us route it to the right person faster — whether that's a factual query, a correction, or something else entirely.
What We Can Help With
- Questions about our reviews — If you want more detail on how we assessed any of the casinos listed on this site, or how a particular offer works, ask and we'll clarify.
- Corrections — Offer terms, bonus percentages and site details change often. If something looks out of date, flag it and we'll check it against the operator's current terms.
- Suggestions for coverage — If there's a topic — payment methods, game types, licensing — you'd like us to cover in more depth, let us know.
- Partnership or editorial enquiries — If you represent a gambling brand or an affiliate partner and want to discuss working with us, introduce yourself and outline what you have in mind.
- Concerns about gambling harm — If you or someone you know is struggling with gambling, whether they've self-excluded before or not, mention this in your message and we'll point you towards appropriate support resources.
What This Site Does and Doesn't Cover
We publish independent research and comparisons of casinos not on the Gamstop self-exclusion scheme, including sites licensed in jurisdictions such as Curaçao, alongside guidance on bonuses, payment methods and how these sites differ from UK Gambling Commission licensed operators. We do not process deposits, withdrawals or account queries on behalf of any casino — those matters need to go directly to the operator in question, usually through their own support channels.
If your enquiry relates to an account, a bonus you've claimed, or a withdrawal at a specific casino such as one of those featured in our current rankings, that operator's own customer support team will be able to help far more directly than we can. We don't have access to individual player accounts.
How Commission Works on This Site
Some of the links on this site are commercial, and we may earn a commission if you sign up through them. This never decides how casinos are ranked or reviewed — our ratings are based on our own research criteria, not on payment received. If you have questions about how we assess and rank the sites we cover, we're happy to explain our approach in more detail by email.
What Happens After You Send a Message
Every message is read by a person, not a bot. We aim to reply within two working days, though this can occasionally stretch during busier periods. If your query needs input from more than one team member — for example, a factual check alongside an editorial decision — it may take a little longer, but you will always get a follow-up.
Before You Write In
A few things are worth checking first, since they can save you a round trip:
- For queries about a specific casino's bonus terms, wagering requirements or withdrawal times, check the operator's own terms and conditions page first — these can change and our listings reflect the position at the time of review.
- For anything account-related — deposits, withdrawals, verification, closing an account — contact the casino directly rather than us.
- If you're looking for a general overview of the market, our guide to trusted non Gamstop casinos in the UK covers how these sites work, how they're licensed and what to look for before signing up.
Our Commitment to Accuracy
We aim to keep every review, bonus figure and comparison table on this site accurate and current, and reader feedback plays a genuine part in that. If something you've read here doesn't match what you found on a casino's site, we want to know so we can check it. Thank you for taking the time to get in touch — we look forward to hearing from you.
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